Introduction

Heavenly Wonders Safaris ("we," "us," "our") operates gemstone.heavenlywonderssafaris.com. This Privacy Policy explains how we collect, use, and protect your personal information when you browse our gemstone catalog, submit an inquiry, or contact us.

1. Consent

By using this website, submitting a contact form, or an inquiry form, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not submit your personal details through our forms — you may still contact us directly via WhatsApp or email with any questions.

Where required by law, we will ask for your explicit consent before collecting sensitive information or before sending you marketing communications.

2. Why We Need Your Information & How We Use It

We collect personal information for the following purposes:

• To respond to inquiries — process your gemstone or jewelry inquiry, provide pricing, availability, and product details
• To fulfill orders — arrange shipping, customs documentation, and delivery of purchased gemstones or jewelry
• To communicate with you — confirm orders, answer questions, follow up on inquiries via email, phone, or WhatsApp
• To improve our services — understand which gemstones and pages customers are interested in
• To comply with legal obligations — including export documentation for gemstones leaving Tanzania (e.g., certification, customs)

We only collect what is necessary for these purposes — name, email, phone number, shipping address, and any details you provide in the message/order notes field.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

• Shipping and logistics partners — to deliver your gemstone or jewelry order
• Payment processors — to securely process transactions (we do not store full payment card details)
• Certification bodies / customs authorities — where required for gemstone export/authentication
• Service providers — who help us operate the website (e.g., hosting, email delivery), bound by confidentiality obligations

We will never share your information with third parties for their own independent marketing use without your explicit consent.

4. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purpose it was collected for (e.g., completing an order or inquiry)
• Meet legal, accounting, or tax record-keeping requirements
• Resolve disputes or enforce our agreements

Inquiry and contact form submissions are retained for a reasonable period to allow follow-up, after which inactive records are periodically deleted or anonymized. You may request earlier deletion at any time (see Your Rights below).

5. Communication & Marketing

If you provide your email or phone number, we may contact you regarding your specific inquiry or order status, or new gemstone arrivals or promotions (only if you opt in). You can opt out of marketing messages at any time by:

• Clicking "unsubscribe" in any marketing email
• Messaging us directly on WhatsApp to request removal
• Emailing info@heavenlywonderssafaris.com

Opting out of marketing will not affect transactional communications (e.g., order confirmations).

6. Website Statistics

We use analytics tools (such as Google Analytics) to understand how visitors use our website — pages viewed, time spent, general location (country/city level), and device type. This data is aggregated and anonymized where possible and helps us improve site content and gemstone catalog navigation.

You can opt out of Google Analytics tracking using browser extensions such as the Google Analytics Opt-out Add-on, or by adjusting your browser's cookie settings.

7. Protecting Your Security

We take reasonable technical and organizational measures to protect your information, including:

• SSL encryption on all pages, especially forms
• Server-side validation and sanitization of all form submissions
• Restricted access to customer data (only authorized staff)
• Regular review of our security practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Third-Party Websites

Our website may contain links to third-party websites (e.g., social media, WhatsApp, payment gateways). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Your Rights

Depending on your location, you may have the right to access, correction, deletion, restrict processing, or withdraw consent. To exercise any of these rights, contact us at:

Email: info@heavenlywonderssafaris.com
WhatsApp: +255 717 000 024 / +255 717 000 024

We will respond to all legitimate requests within a reasonable timeframe.

Changes to This Policy & Contact Us

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will indicate the most recent revision.

Heavenly Wonders Safaris
📍 Arusha, Tanzania
📧 info@heavenlywonderssafaris.com
📱 +255 717 000 024 | +255 717 000 024